These terms outline how our outdoor gear and adventure kit shop operates, what we promise, and what we cannot guarantee. Please read them carefully before placing an order.
Family Movement Hub curates and sells outdoor equipment, activewear, hydration systems, and family adventure kits. We select products based on durability, ease of cleaning, and multi-child usability. Product descriptions reflect our own field testing and observations from real family outings in the South African bushveld and coastal areas.
When you place an order, we send a confirmation email to acknowledge receipt. This does not mean your order has been accepted. We confirm acceptance when we dispatch the goods. We reserve the right to decline an order if a product is out of stock, if we suspect pricing errors, or if we cannot verify payment details.
Our size guides are based on field testing with real families, not laboratory measurements. We do our best to describe fit and capacity accurately, but individual body shapes and packing habits vary. We encourage you to read the full product details and size guide before purchasing. If you are unsure, contact us before ordering.
Outdoor activities carry inherent risks. Our gear is designed to support family adventures, but no product can eliminate all risk. You are responsible for choosing appropriate equipment for your family's skill level and for supervising children during activities. We are not liable for injuries, property damage, or losses that occur during outdoor use, unless caused by a manufacturing defect that we can verify.
If a product arrives damaged or faulty, contact us within 14 days of delivery with photos and your order number. We will arrange a replacement or refund. For change-of-mind returns, items must be unused, in original packaging, and returned within 14 days. Return shipping costs are your responsibility unless the item was faulty.
We may update these terms from time to time to reflect changes in our operations or legal requirements. The latest version will always be available on this page. Continued use of our website after changes are posted means you accept the revised terms.
If you have questions about these terms, our products, or a specific order, reach out to us:
Email: info@famillesenmouvement.com
Phone: 035 142 3726
Address: 6363 Walters Haven, Ceciliaborough, KZN 8730