Privacy Policy
Last updated: 15 January 2025
When you place an order or contact us, we collect the details you provide through our forms: your name, email address, phone number, delivery address, and the contents of your message. We also gather basic technical data such as your browser type, device information, and pages visited to understand how our site performs.
We use your information to process orders, respond to enquiries, and improve our product range and website experience. We may send occasional updates about new gear or family trail events if you have opted in. We do not sell your personal data to third parties.
Our site uses cookies to remember your preferences and to understand which products are popular with families. Analytics tools help us see how visitors navigate the site so we can make improvements. You can disable cookies in your browser settings, though some features may not work as smoothly.
Your information is stored securely on our hosting servers. We share data only with service providers who help us run the business, such as our website host, email delivery service, and payment processor. These partners are bound by confidentiality agreements and may only use your data to perform their specific tasks.
You have the right to access the personal data we hold about you, request corrections, ask for deletion, or receive a copy of your data in a portable format. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, contact us using the details below.
We are committed to clear and truthful communication. Our product descriptions reflect real field testing by South African families, and we do not make exaggerated claims about results or benefits. We do not use fake urgency, fabricated endorsements, or misleading promotions. If you have concerns about any content on our site, please reach out.
For privacy questions, data requests, or concerns about how your information is handled, please contact us:
Family Movement Hub
6363 Walters Haven
Ceciliaborough, KZN 8730
Phone: 035 142 3726
Email: info@famillesenmouvement.com